Returns Policy

The return policy was last updated on 01/01/2025

We understand that sometimes a purchase doesn’t work out. If you need to return or exchange an item, we’re here to assist—just make sure your item meets the guidelines below.

Return Eligibility

You may request a return within 7 days of receiving your order. Items must be:

• Unworn, unused, and unwashed
• In original condition, with tags and packaging intact
• Free from any damage, stains, or signs of wear

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned:

• Underwear and swimwear
• Socks (unless unopened in their original packaging)
• Water bottles and drinkware
• Personalized or custom items
• Final Sale items (marked as 60% off or more)

This policy does not affect your legal rights.

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method and keeping your receipt, as we are not liable for items lost in transit.

Refund Process

• Refunds are issued to the original payment method only
• If a gift card was used, funds will be refunded to the gift card first
• Please allow up to 7 business days after we receive your return for processing, and an additional 3–5 business days for the refund to appear in your account
• All returns are inspected upon arrival; if items do not meet the return criteria, they will not be eligible for a refund

Exchanges

We accept size exchanges for the same item only, subject to stock availability.

• The replacement will be shipped once the original item is received and processed
• If your requested size is unavailable, a refund will be issued instead
• Exchanges for different products are not supported; in this case, please return the original item and place a new order

Multiple Returns

Each return must be sent separately. Returns from different orders or registered individually must not be combined in one parcel, as this may delay processing or lead to refund errors. If this has already occurred, please contact our team with proof of postage.

For further assistance, reach out to our team at support@kotriton.com. We’re happy to help.