Customer Care
We're here to help every step of the way. If you can't find what you're looking for below, contact us anytime at support@kotriton.com.
Common purchase queries answered
Orders and Shipping
In-stock orders are processed within 1–3 business days. During product launches or peak periods, processing may take up to 5 business days.
Ground Shipping typically arrives within 7–14 business days after your order ships.
Yes. Kotriton ships worldwide from our North American and Asia fulfillment centers.
We offer free worldwide ground shipping on orders over $100 USD (before taxes and discounts). Orders below this amount are charged a flat $15 USD shipping fee.
Yes. Once your order ships, you’ll receive a confirmation email with tracking information.
No. All applicable duties and import taxes are included at checkout, so there are no additional delivery charges.
If your order hasn’t shipped, we’ll do our best to help. Once an order has been dispatched, address changes cannot be guaranteed.
For complete details, including pre-orders, delivery regions, PO Boxes, military addresses, and shipping terms, please read our Shipping Policy.
If you need to swap an item
Returns and Exchanges
Returns are accepted within 7 days of delivery. Items must be unworn, unused, unwashed, and returned with all original tags and packaging.
Email support@kotriton.com with your order number, and our team will guide you through the process.
Yes. Customers are responsible for return shipping costs. We recommend using a tracked shipping service.
Yes. We offer size exchanges for the same product, subject to availability. If your requested size is unavailable, we’ll issue a refund.
Once your return is received and approved, refunds are processed within 7 business days. Your payment provider may take an additional 3–5 business days to post the refund
For hygiene and safety reasons, we cannot accept returns on:
- Underwear and swimwear
- Socks (unless unopened)
- Water bottles and drinkware
- Personalized products
- Final Sale items (60% off or more)
Please contact support@kotriton.com within 72 hours of delivery, and we’ll make it right as quickly as possible.
For complete return terms, eligibility, exchanges, and additional information, please visit our Returns Policy.
Still Need Help?
We’re always happy to help.
Whether you have a question about your order, shipping, returns, or our products, our Customer Care team is here for you.
Email: support@kotriton.com
Or reach us through our Contact Us page.